Phone Directory

Important Phone Numbers

• Phone - 423.396.2101
• Audio Response - 1.800.427.6269

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To Report Lost/Stolen VISA Card

• Debit Card 1.800.472.3272 Domestic
• Debit Card 1.800.847.2911 International
• Credit Card 1.800.325.3678

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Other VISA Phone Numbers

• Debit Card Activation 1.866.333.9337
• Credit Card Activation 1.800.543.5073
• Credit Card Information 1.800.423.7503

• Company Directory - 423.396.2101

CCU Phone Tree Extensions

Company Directory - 423.396.2101

Press 1 - Office Hours, Address, Website
Press 2 - Balance Inquiries or Transfers

• Press 1 - Telephone Banking
• Press 2 - Representative

Press 3 - Card Services

• Press 1 - Lost/Stolen Debit or ATM Card
• Press 2 - Lost/Stolen Credit Card
• Press 3 - Debit or ATM Card Representative
• Press 4 - Credit Card Representative

Press 4 - Loans

• Press 1 - Real Estate Loans
• 1 - Status of a Current Application
• 2 - All Other Inquiries
• Press 2 - All Other Loans
• 1 - Status of a Current Application
• 2 - All Other Inquiries

Press 5 - Member Services

• Press 1 - Online or Mobile Banking
• Press 2 - Order Checks, Order Check Copies, Reprint Statements, Account Research
• Press 3 - Wires or ACHs
• 1 - Initiate a Wire Transfer
• 2 - Incoming Wire Instructions
• Press 4 - Change Address or Close Account
• Press 5 - IRAs or CDs

Press 0 - Operator
Press 7 - Assistance in Spanish