Accessing Your AccountWe care about our members and employees and want you to know that your health and security are our first priority. As social distancing becomes a requirement, we want to ensure that you are informed of alternative ways to access your account no matter where you are:
Audio Response: You can request a check withdrawal, transfer funds, get balances, a list of your last transactions, and tax and IRA information by calling our Audio Response Number at 1-800-427-6269.
CCU Mobile Banking: You can access your account and bill pay options using our CCU Mobile Banking App – “Collegedale CU Mobile Banking”
Virtual Branch: You can access your account and bill pay options as well as make ACH requests, wire transfer requests, Line of Credit transfers, and more with online banking via "Virtual Branch"
Contact a Member Services Representative if you are not already signed up.
ATM: Need to make a deposit or withdrawal cash? You can get a list of nearly 30,000 surcharge-free ATM locations and over 5,400 shared branch locations nationwide by clicking here: https://co-opcreditunions.org/locator/?ref=allco-op.org&sc=1
Local: If you still need to stop by, our Drive-Thru opens early at 8:00 a.m. each weekday and our night drop is available 24/7 for safe and secure deposits.
If you have an urgent need requiring service in person, please call 423-396-2101 to schedule an appointment.
As we continue to monitor the situation, the need for changes may arise. We will take the appropriate actions to protect our members and staff and follow the guidelines set forth by the appropriate governing bodies.
As always, please feel free to call us with any questions you may have!
We hope everyone stays safe and healthy and thank you for placing your trust in us!